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GLOBAL TESTING AND CONSULTANCY FOR RUBBER (G-TACR)

Account and Payment Methods

Dear valued customer,

INFORMATION ON TYPE OF ACCOUNT AND PAYMENT METHODS FOR GLOBAL TESTING AND CONSULTANCY FOR RUBBER

Please be informed that Malaysian Rubber Board (MRB) has setup a new one stop centre for rubber testing and related activities under the centre called "Global Testing and Consultancy for Rubber (G-TACR)" with the goal to improve the delivery of testing and consultancy services offered by MRB.

2. Thus, any enquiry, payment of testing fees, collection of invoices/receipts/results/reports should be made directly to G-TACR at the following address:

GLOBAL TESTING AND CONSULTANCY FOR RUBBER (G-TACR)
Centre of Excellence
Malaysian Rubber Board
47000 Sungai Buloh
Selangor, Malaysia
TEL: +603-61459471/746   FAX: +603-61412907   EMAIL: gtacr@lgm.gov.my
TOLL FREE NO: 1-800-88-GTACR (48227)

3. Different types of account are available for G-TACR customer:

a) Cash sale: You can make your payment for testing fee in advance by cash, cheques, postal orders, credit or debit card by walk in to our main office at the above address. Cheques and postal orders can also be mail/courier together with your request and sample payable to “Lembaga Getah Malaysia” to the same address. We will send the official receipt to the address in letterhead/cover letter upon receiving your payment. If you need the receipt to be sent at different address please notify us. You can either collect your reports at the main office or being posted to your address as in your cover letter once the test is completed and reports are ready.

b) Proforma sale: Make your payment once you receive the proforma invoice which currently being sent out electronically to the provided email address in your cover letter or based on your request. Proforma invoice is normally being prepared after sample registration. Please make payment within two month to avoid any problems in future request. We will then release your test reports once we receive your payment.

c) Credit facility: You can apply for credit facility to MRB where customer are requested to fill up UKA11A form as attached and submit to Account Unit, Malaysian Rubber Board, 260 Jalan Ampang, 50450 Kuala Lumpur. Account Unit will then appoint your company as Credit Facility (CF) customer with your suggested amount of credit in UKA11 form. The approved amount however will be decided by the MRB Credit Facility Committee.

G-TACR main office will only prepare billing instruction to Account Unit once the sample is being registered and Account Unit will prepare and send you the invoices to your stated or requested address. Please make payment within one month to avoid any problems in future request. You can either collect your reports at the main office or being posted to your address once the test is completed and reports are ready.

4. Payment via ATM is not allowed since it is difficult for us to trace the payee and billing references. Payment through INTERNET or Electronic Fund Transfer currently is only available for overseas customer. Local customer will have to make payment by any other available methods. We will however offer similar way of payment through payment gateway which we are now still in the developing stage.

5. We hope that we have given you enough information and our service meets your requirements. Should you require any further information, please do not hesitate to contact us.


Thank you.


Best regards,

Global Testing and Consultancy for Rubber
O/b: Director General of MRB

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