| No |
Client's Charter |
Achievement 2011 |
Target 2012 |
| No |
% |
Objectives |
Achievement
(4th Quarter 2012) |
| 1 |
Each research officer to produce at least two outputs per year.
Output:
Journal:
Papers/ Publications:
Patents:
Trade Mark: |
101 by 72 officers
11
90
11 by 24 officers
1
|
100%
100%
137.5%
33.33%
|
120
8
3
|
68 by 40 officers
15
53
4
4
|
| 2 |
Akademi Hevea Malaysia to organise 15 courses / training yearly to strengthen human capital for the rubber industry |
36 |
>100% |
15 |
35 |
| 3 |
Commercialised at least 1 technology yearly |
2 |
>100% |
1 |
2 (According to the agreement signed) |
| 4 |
Organise 10 seminars per year to disseminate information to targeted groups. |
23 |
>100% |
10 |
10 |
| 5 |
Respond to complaints and enquiries sent via our website within 7 working days
Total:
via website: |
275
73
|
100% |
Respond within 7 working days |
295
79 |
| 6 |
Samples received for testing are completed within the specified period
i. UPPC : 1-14 hari
ii. UPB : 3-21 hari
iii. UUPT : 3-21 hari
|
7,177
16,155
33,007
|
100%
100%
100%
|
Samples received for testing are completed within the specified period. |
3,690 (98%)
32,739 (83.5%)
100%
1. Calibration Lab: External Cal. 362 unit machine (RM 92,167.40)
Internal Cal: 127 unit machine FOC within unit in LGM
2. PTL: 8376 samples (451,330.55)
3. Tyre Lab: RM 649,597.10
|
| 7 |
Applications for new licenses are processed within 7 working days after approval / decision from licensing Panel. |
569 |
100% |
Processed within 7 working days after all the license term is fulfilled. |
263 |
| 8 |
Approve MRE membership application within 10 working days. |
13 |
100% |
Approved within 10 working days |
12 |