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Clients Charter Achievement

No Client's Charter Achievement 2011 Target 2012
No % Objectives Achievement
(4th Quarter 2012)
1

Each research officer to produce at least two outputs per year.

Output:

Journal:

Papers/ Publications:

Patents:

Trade Mark:

 


101 by 72 officers

11

90

11 by 24 officers

1

 


 

100%

100%

137.5%

33.33%

 

 

 

120


8

3

 


68 by 40 officers

15

53

4

4

2 Akademi Hevea Malaysia to organise 15 courses / training yearly to strengthen human capital for the rubber industry

36

>100%

15

35

3 Commercialised at least 1 technology yearly

2

>100%

1

2 (According to the agreement signed)

4 Organise 10 seminars per year to disseminate information to targeted groups.

23

>100%

10

10

5

Respond to complaints and enquiries sent via our website within 7 working days

Total:

via website:


 

275

73

 

 

100%

Respond within 7 working days

 

295

79

6 Samples received for testing are completed within the specified period

i. UPPC : 1-14 hari

ii. UPB : 3-21 hari

iii. UUPT : 3-21 hari

 


7,177

16,155

33,007

 


100%

100%

100%

Samples received for testing are completed within the specified period.

 


3,690 (98%)

32,739 (83.5%)

100%
1. Calibration Lab: External Cal. 362 unit machine (RM 92,167.40)
    Internal Cal: 127 unit machine FOC within unit in LGM
2. PTL: 8376 samples (451,330.55)
3. Tyre Lab: RM 649,597.10

7 Applications for new licenses are processed within 7 working days after approval / decision from licensing Panel.

569

100%

Processed within 7 working days after all the license term is fulfilled.

263

8 Approve MRE membership application within 10 working days.

13

100%

Approved within 10 working days

12


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