| No |
Client's Charter |
Achievement 2011 |
Target 2012 |
| No |
% |
Objectives |
Achievement as at March 2012 |
| 1 |
Each research officer to produce at least two outputs per year.
Output:
Journal:
Papers/ Publications:
Patents:
Trade Mark: |
101 by 72 officers
11
90
11 by 24 officers
1
|
100%
100%
137.5%
33.33%
|
120
8
3
|
0
NA
NA
NA
NA
|
| 2 |
Akademi Hevea Malaysia to organise 15 courses / training yearly to strengthen human capital for the rubber industry |
36 |
>100% |
15 |
10 |
| 3 |
Commercialised at least 1 technology yearly |
2 |
>100% |
1 |
2 (According to the agreement signed) |
| 4 |
Organise 10 seminars per year to disseminate information to targeted groups. |
23 |
>100% |
10 |
10 |
| 5 |
Respond to complaints and enquiries sent via our website within 7 working days
Total:
via website: |
275
73
|
100% |
Respond within 7 working days |
6 |
| 6 |
Samples received for testing are completed within the specified period
i. UPPC : 1-14 hari
ii. UPB : 3-21 hari
iii. UUPT : 3-21 hari
|
7,177
37,049
33,007
|
100%
100%
100%
|
Samples received for testing are completed within the specified period. |
758, 100%
7,371, 100%
0
|
| 7 |
Applications for new licenses are processed within 7 working days after approval / decision from licensing Panel. |
569 |
100% |
Processed within 7 working days after all the license term is fulfilled. |
66 |
| 8 |
Approve MRE membership application within 10 working days. |
13 |
100% |
Approved within 10 working days |
3 |